Effective date: 22 July 2026 Version: 2.0
1. About these Terms
These Marketplace and Supplier Terms govern the use of the AquaNetica Marketplace, both by suppliers who list products and services and by members who browse, enquire and transact.
In these Terms, “AquaNetica”, “we”, “us” and “our” mean AquaNetica Pty Ltd of Level 4, 114 William Street, Melbourne VIC 3000, Australia. “Supplier” means a business that lists products or services through the Marketplace. “Buyer” means a member who enquires about or acquires products or services from a Supplier. “Listing” means a product, service or supplier profile published on the Marketplace.
These Terms form part of our Terms of Service. Where these Terms and the Terms of Service conflict, these Terms prevail for the Marketplace. Words defined in the Terms of Service have the same meaning here.
2. What the Marketplace is
2.1 The Marketplace is a venue that connects Buyers and Suppliers. We are not the seller, buyer or agent in any transaction, and we are not a party to any contract formed between a Buyer and a Supplier.
2.2 Any transaction, order, quotation, delivery, payment, warranty, service or dispute is solely between the Buyer and the Supplier.
2.3 Unless we expressly state otherwise in writing, we do not collect, hold, guarantee or insure payments between Buyers and Suppliers. All delivery, payment, performance and credit risk sits with the parties to the transaction.
3. Becoming a Supplier
3.1 To list on the Marketplace you must hold an AquaNetica account, be a legitimate business operating in or supplying the aquaculture or blue economy sector, and provide the business details we request, including your registered name, business or company number, jurisdiction, and a contact person.
3.2 We may refuse, suspend or remove a Supplier account or any Listing at our discretion, including where we consider the Supplier or Listing does not meet these Terms.
3.3 You must keep your business details current and notify us of any material change, including a change of ownership, a change of trading name, insolvency, or the loss of a licence, permit or certification you rely on in your Listings.
4. Listings
4.1 You are responsible for your Listings. Each Listing must:
(a) be accurate, current and not misleading, including as to specifications, performance, availability, price, lead time, warranty and certification;
(b) relate to a product or service you are able to supply;
(c) clearly identify who is supplying, including where you are a distributor or agent rather than the manufacturer;
(d) comply with all laws that apply to the product or service, including product safety, labelling, chemical, veterinary, biosecurity, import and export requirements; and
(e) not infringe any third party’s intellectual property, including by using another manufacturer’s images, drawings or copy without permission.
4.2 You must not list anything you are not lawfully entitled to supply, including restricted veterinary chemicals, antimicrobials, therapeutants or other regulated substances, unless you hold the necessary authorisations and the Listing states any restrictions that apply to the Buyer.
4.3 Prices must be clear as to currency, whether GST or other tax applies, and what is included. Where a price is indicative or subject to quotation, say so.
4.4 Comparative and performance claims must be substantiated. Do not make a claim about your product, or about a competitor’s, that you cannot support.
4.5 We may edit, categorise, reformat, translate or remove a Listing, and may display it alongside other Listings, in search results and in promotional material.
5. Verification
5.1 Where a Supplier or Listing is described as verified, that means we have carried out the checks described on the platform at the time, which may include confirming business registration, confirming a contact person, and reviewing supporting documents provided by the Supplier.
5.2 Verification is a check of information provided to us at a point in time. It is not a guarantee, endorsement or recommendation, and it is not an assessment of the quality, safety, compliance, performance or suitability of any product or service.
5.3 Buyers must make their own enquiries. Do not treat verification as a substitute for due diligence.
5.4 We may withdraw verification at any time, including where information later proves inaccurate or out of date.
6. Buyer responsibilities
6.1 You are responsible for satisfying yourself about any Supplier, product, service or Listing before you transact, including as to specification, fitness for your purpose, compliance with the law in your jurisdiction, and the Supplier’s ability to perform.
6.2 You are responsible for your own import, export, permit, licensing, biosecurity and tax obligations.
6.3 Enquiries you submit through the Marketplace are passed to the Supplier, including your name, business and contact details.
7. Fees and commissions
7.1 Supplier fees, subscription charges, listing fees, featured placement fees and any commission, transaction fee, success fee or service fee are set out in the fee schedule published on the platform or in a separate written arrangement with you, and form part of these Terms.
The current fee schedule is published at aquanetica.com/marketplace-fees/ and forms part of these Terms.
7.2 Unless stated otherwise, fees are in Australian dollars and exclusive of GST, which is added where applicable.
7.3 Where a commission or success fee applies, it accrues when the event described in the fee schedule occurs, and is payable within the period stated there. You must provide the information we reasonably require to calculate it, and we may audit your records relating to transactions introduced through the platform on reasonable notice.
7.4 We may vary fees on reasonable notice. A variation does not affect fees already accrued.
7.5 Where a paid Supplier feature renews automatically, it renews at the then current rate unless cancelled before the renewal date. Refunds are governed by our Refund, Billing and Cancellation Policy.
8. Circumvention
8.1 Where we introduce you to a Buyer, Supplier or other counterparty, or facilitate a transaction, you must not, for the purpose of avoiding a fee or commission that would otherwise be payable to us, arrange or complete that transaction outside the platform, or otherwise circumvent the platform.
8.2 This obligation applies to the introduced dealing and to substantially the same dealing for twelve months after the introduction.
8.3 If you breach this clause, the fee or commission that would have been payable is payable to us as liquidated damages representing a reasonable pre-estimate of the fee or commission we would otherwise have earned, to the extent permitted by law.
8.4 This clause does not prevent you from dealing with a counterparty you already had a relationship with before the introduction, and you should tell us if that is the case at the time.
9. Reviews and ratings
9.1 Reviews reflect the opinion of the member who posted them. We do not verify them and we are not responsible for their accuracy.
9.2 Suppliers must not post, solicit or incentivise reviews in a way that misrepresents independence, must not review their own or a competitor’s Listing, and must disclose any incentive offered for a review.
9.3 We may remove a review that breaches our Community Guidelines, and may, but are not obliged to, moderate reviews.
9.4 We will not remove a review merely because a Supplier disagrees with it.
10. Disputes between Buyers and Suppliers
10.1 Any dispute is solely between the Buyer and the Supplier and must be resolved directly.
10.2 We are not obliged to become involved, mediate or take sides. Where we do assist, that does not make us a party to the transaction or create any obligation to assist again.
10.3 To the extent permitted by law, you release us and our personnel from any claim arising out of or in connection with a dispute or transaction arranged through the Marketplace.
10.4 We may record the existence of a dispute against a Supplier account and take it into account in verification and in decisions under clause 12.
11. Australian Consumer Law
11.1 Suppliers are responsible for their own compliance with the Australian Consumer Law and any equivalent law in the Buyer’s jurisdiction, including consumer guarantees, product safety, and rules on misleading or deceptive conduct.
11.2 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.
12. Suspension and removal
We may remove a Listing, suspend Marketplace access, withdraw verification, or terminate a Supplier account where we reasonably believe these Terms have been breached, where a Listing is inaccurate or unlawful, where a pattern of unresolved disputes emerges, or where required by law. We will give notice where practical unless urgent action is needed or the breach is serious.
13. Indemnity and liability
13.1 To the extent permitted by law, Suppliers indemnify us and our personnel against any loss, liability, cost or claim arising from their Listings, their products or services, their dealings with Buyers, or their breach of these Terms or any law.
13.2 Our liability in connection with the Marketplace is limited as set out in clauses 13, 14 and 15 of our Terms of Service.
14. Changes
We may update these Terms from time to time. If we make material changes we will give reasonable notice. Changes take effect from the stated effective date.
15. Contact
AquaNetica Pty Ltd Level 4, 114 William Street, Melbourne VIC 3000, Australia Marketplace: info@aquanetica.com Legal: info@aquanetica.com
