Effective date: 31 May 2026
Version: 1.0
1. About these Terms
Welcome to AquaNetica. AquaNetica is a connected industry network for the aquaculture and blue economy sector, built so the industry can connect with peers, learn from trusted resources, hire and be hired, and trade with verified suppliers.
In these Terms of Service (“Terms”), “AquaNetica”, “we”, “us” and “our” mean AquaNetica Pty Ltd of Level 4, 114 William Street, Melbourne VIC 3000, Australia, which operates the AquaNetica platform, including the website at aquanetica.com, related subdomains, applications, content, tools and features (together, the “Services”). “You” and “your” mean you and, where you act for a business, that business and its personnel and authorised users.
These Terms are a binding agreement between you and us. By creating an account, accessing or using the Services in any way, you agree to these Terms, our Privacy Policy, our Data Policy, our Community Guidelines, our AquaIQ AI Assistant Terms, our Refund, Billing and Cancellation Policy, our Copyright and Content Takedown Policy, and, where they apply to you, our Marketplace and Supplier Terms, our Job Board Policy and our Concierge and Procurement Services Terms. If you do not agree, do not use the Services.
If you are using the Services on behalf of a business, you represent that you are authorised to bind that business to these Terms.
2. Definitions
In these Terms:
“AquaIQ” means our artificial intelligence knowledge assistant feature, governed by the separate AquaIQ AI Assistant Terms.
“Member Content” means any content you submit, post, upload or transmit through the Services, including profile information, forum posts, comments, listings, reviews, messages, files and images.
“Marketplace” means the part of the Services where suppliers list products and services and where users discover, enquire about and arrange to trade them.
“Supplier” means a business that lists products or services through the Marketplace.
“Your Data” means the data and information you provide to or generate through the Services, as further described in our Data Policy.
3. The Services
The Services are organised around four pillars, reflected in our positioning “Connect. Learn. Hire. Trade.”:
(a) Connect. Member profiles, a community forum, messaging and networking features.
(b) Learn. Knowledge resources, articles, reference materials and the AquaIQ AI Assistant.
(c) Hire. A job board where employers post roles and candidates respond.
(d) Trade. A Marketplace where suppliers list products and services and users connect with them.
We may also offer Enterprise accounts, paid Concierge and Procurement Services (such as sourcing equipment and products, and sourcing workers on behalf of clients), and other paid features, each with their own additional terms.
We are continually developing the Services. Acting reasonably, we may add, change, suspend, limit or discontinue any feature, in whole or in part, and we will give you reasonable notice of a material change where practical. Some features may be offered on a trial, beta or limited basis and may change or be withdrawn.
4. Eligibility and accounts
4.1 The Services are intended for business and professional use within the aquaculture and blue economy sector. To create an account you must be at least 18 years old and have authority to agree to these Terms for yourself and any business you represent. To the extent permitted by law, your use of the Services is on a business to business, non consumer basis. Nothing in this clause limits your rights under the Australian Consumer Law where they apply (see clause 13).
4.2 You are responsible for the accuracy of the information you provide, for keeping your login credentials secure, and for all activity that occurs under your account. You must not share your account or let anyone else use it. Notify us promptly at info@aquanetica.com if you suspect unauthorised use.
4.3 We may verify your identity or business details, and may refuse, suspend or close an account where we reasonably believe these Terms have been breached, where you are ineligible, or where required by law.
5. Acceptable use
You agree not to, and not to permit anyone to:
(a) use the Services for any unlawful, fraudulent, deceptive, harmful or misleading purpose;
(b) post or transmit content that is defamatory, harassing, threatening, obscene, hateful, discriminatory or otherwise objectionable, as determined reasonably by us;
(c) infringe the intellectual property, privacy, confidentiality or other rights of any person;
(d) impersonate any person or misrepresent your affiliation with any person or business;
(e) upload viruses or malicious code, or otherwise interfere with, disrupt or compromise the security or integrity of the Services;
(f) scrape, crawl, harvest, data mine or use automated means to access or copy any part of the Services or its content, except with our prior written consent;
(g) reverse engineer, decompile or attempt to access the source code or underlying models of the Services, including AquaIQ;
(h) use the Services to compete with us, to build a competing product, or to resell or commercially exploit the Services without our written consent;
(i) collect or store other users’ personal information without their consent; or
(j) use the Services in breach of our Community Guidelines, our AquaIQ AI Assistant Terms, or any applicable law.
We may remove content, restrict features, or suspend or terminate access for any breach of this clause.
6. Member Content
6.1 You retain ownership of your Member Content. By submitting Member Content, you grant us a non exclusive, worldwide, royalty free licence to host, store, reproduce, adapt, publish, display and distribute that content to the extent reasonably necessary to operate, promote and improve the Services. This licence continues for content that other users have copied or stored, and for backups, after you remove the content, but otherwise ends when you delete the content or close your account, subject to our Data Policy and Privacy Policy.
6.2 You represent that you own or have the rights to your Member Content, that it is accurate, and that it does not breach these Terms, infringe any third party rights or any law. You are solely responsible for your Member Content.
6.3 We do not pre screen Member Content and are not responsible for it. We may, but are not obliged to, monitor, moderate, remove or restrict Member Content at our discretion, consistent with our Community Guidelines.
7. Marketplace, suppliers and the job board
7.1 The Marketplace and job board are venues that connect users, suppliers and employers. We are not the seller, buyer, employer or agent in any transaction or engagement arranged through the Services, and we are not a party to any contract formed between users.
7.2 Any transaction, order, delivery, payment, warranty, employment offer or dispute is solely between the parties to it. We do not control and are not responsible for the existence, quality, safety, legality, accuracy, fitness for purpose or delivery of any product, service, listing or role, or for any party’s ability or willingness to complete a transaction.
7.3 You are responsible for making your own enquiries and for satisfying yourself about any supplier, product, service, listing or role before you transact. Listings and job posts are subject to the additional Marketplace and Supplier Terms.
7.4 References to verified suppliers or verified information mean that we apply the verification steps described in the Marketplace and Supplier Terms. Verification is not a guarantee, endorsement or recommendation, and you should not treat it as one.
7.5 We are not responsible if a supplier fails to deliver, delays delivery, or supplies a product or service that is defective, unsafe, non compliant or not as described, and we are not responsible if a buyer fails to pay, delays payment or fails to perform. We do not collect, hold, guarantee or insure any payment between users unless we expressly state otherwise in writing. All delivery, payment, performance and credit risk is between the parties to the transaction.
7.6 Any dispute between you and another user, supplier, employer, candidate or counterparty is solely between you and them, and you must resolve it directly. We are not obliged to become involved, mediate or take sides. To the extent permitted by law, you release us and our personnel from any claim, demand, loss or damage of any kind arising out of or in connection with any such dispute or any transaction or dealing arranged through the Services.
8. Fees, payments and subscriptions
8.1 Some Services are free and some are paid. Paid Services may include AquaIQ memberships, Business memberships, job posts, featured listings, supplier subscriptions, sponsored placements and Enterprise accounts. The fees, billing cycle and inclusions applicable to a paid Service are presented to you before you purchase and form part of these Terms.
8.2 Unless stated otherwise, fees are in Australian dollars and are exclusive of GST, which will be added where applicable. You authorise us, and our payment processors, to charge the payment method you provide.
8.3 Where a paid Service renews automatically, it will renew at the then current rate for successive periods unless you cancel before the renewal date. We will give you reasonable notice of any price change before it takes effect. You may cancel renewal at any time through your account or by contacting info@aquanetica.com, with effect from the end of the current paid period.
8.4 Except where the law requires otherwise, including under the Australian Consumer Law, fees already paid are non refundable, and cancelling does not entitle you to a refund for the remainder of a current period.
8.5 You are responsible for payment processor terms and for any transaction or processing fees. We may use third party payment providers and may disclose payment information to them to process your payments.
8.6 You are responsible for your own taxes, including any income tax, GST or other tax arising from your use of the Services or from your transactions with other users. We are not responsible for assessing, collecting or remitting tax on transactions between users.
8.7 We may charge commissions, transaction fees, success fees, procurement fees or service fees in connection with the Marketplace and our Concierge and Procurement Services. The amount or rate, when it accrues, and how it is paid are set out in the applicable Marketplace and Supplier Terms, Concierge and Procurement Services terms, or in a separate written arrangement, and form part of these Terms. We may receive commissions or other remuneration from suppliers and third parties, including in connection with introductions and procurement.
8.8 Where we introduce you to a supplier, buyer, candidate, employer or other third party, or facilitate a transaction, you must not, for the purpose of avoiding a fee or commission that would otherwise be payable to us, arrange or complete that transaction or engagement outside the Services, or circumvent the Services. This obligation applies to the introduced dealing and to substantially the same dealing for twelve months after the introduction. If you breach this clause, the fee or commission that would have been payable is payable to us as liquidated damages representing a reasonable pre estimate of the fee or commission we would otherwise have earned, to the extent permitted by law.
9. Information, AquaIQ and no professional advice
9.1 The Services provide general information, resources, benchmarks, market information and AI generated responses through AquaIQ. This is provided for general informational purposes only.
9.2 The Services do not provide professional advice. Nothing in the Services, including AquaIQ outputs, benchmarks or resources, is veterinary, animal health, biosecurity, engineering, water chemistry, environmental, scientific, financial, investment, taxation or legal advice, and none of it should be relied on as a substitute for advice from a suitably qualified professional who has assessed your specific circumstances.
9.3 AquaIQ is governed by the separate AquaIQ AI Assistant Terms, which you should read. AI generated content can be incomplete, out of date or incorrect. You are responsible for independently verifying any information before acting on it. Do not rely on the Services in any emergency or for any decision affecting animal health and welfare, worker safety, biosecurity or regulatory compliance without obtaining qualified professional advice.
9.4 Any financial figures, projections, benchmarks or market information shown through the Services are estimates or illustrations only, are not a forecast or guarantee of any outcome, and are not financial product advice.
9.5 Webinars, events, workshops, presentations and any materials shared through them are provided for general information only, may include views of third parties that are not ours, and are not professional advice. We are not responsible for the accuracy of, or any reliance on, webinar or event content, including content presented by third parties.
9.6 We do not provide financial services. We are not a bank, lender, broker, financial adviser or insurer, we do not hold an Australian Financial Services Licence or Australian Credit Licence, and we do not provide brokerage, lending, credit, insurance or financial product advice. Any financial, lending, insurance or similar products you learn about through the Services are provided by third parties on their own terms and at your own risk, and we are not a party to and not responsible for them.
10. Intellectual property
10.1 We and our licensors own the Services and all content we provide, including software, text, graphics, data compilations, aggregated and anonymised data, analytics, designs, logos and trade marks (together, “Our Content”). Our Content is protected by intellectual property laws, including the Copyright Act 1968 (Cth).
10.2 We grant you a limited, non exclusive, non transferable, revocable licence to access and use the Services and Our Content for your internal business use in accordance with these Terms. You must not copy, modify, distribute, sell, licence, publish or create derivative works from Our Content without our prior written consent.
10.3 The AquaNetica name, logo and brand are our trade marks. You must not use them without our prior written consent. Third party names and marks shown through the Services belong to their owners.
10.4 If you give us feedback or suggestions, you grant us a perpetual, royalty free right to use them without obligation to you.
10.5 You agree that we may identify you or your business as a user of the Services, and may use feedback, reviews, comments, quotes and testimonials you provide, together with your business name and logo, for marketing and promotional purposes, unless you tell us in writing that you do not consent. You can withdraw this consent at any time for future use by contacting us.
11. Third party content, links, referrals and reviews
11.1 The Services may contain content, links, products and services provided by third parties. We do not control and are not responsible for third party content or services, and a listing or link is not an endorsement. Your dealings with third parties are at your own risk and subject to the third party’s terms. We are not liable for any loss arising from your dealings with third parties.
11.2 We may refer or introduce you to third parties, or third parties to you, including suppliers, partners, advisers and service providers. Any referral or introduction is provided for convenience only, is not a recommendation or endorsement, and we are not responsible for, and are not a party to, any dealing, agreement or outcome that results from it. We may receive a referral fee, commission or other benefit from a third party we introduce or display, and a referral is not independent financial, insurance, legal or professional advice. You should make your own enquiries before engaging any referred party.
11.3 Reviews, ratings, comments and similar content reflect the opinions of the users who post them, not us. We do not verify and are not responsible for their accuracy. We may, but are not obliged to, moderate or remove them under our Community Guidelines.
12. Privacy and data
We handle personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth), including the Australian Privacy Principles. Our Data Policy explains how we treat Your Data, including how we create aggregated and anonymised insights. Both form part of these Terms.
13. Consumer law and international use
13.1 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, warranty or remedy that you may have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law, where it cannot lawfully be excluded, restricted or modified. Where the Services come with a guarantee that cannot be excluded under the Australian Consumer Law, and the Services are not of a kind ordinarily acquired for personal, domestic or household use, our liability for failing to comply with that guarantee is limited, at our option, to resupplying the Services or paying the cost of having them resupplied.
13.2 The Services are available internationally. We make no representation that the Services are appropriate or available for use in every location, and you are responsible for complying with the laws that apply to you, including any local registration, tax, import, export and licensing requirements. Where the mandatory consumer protection or data protection laws of your country or region apply to you, nothing in these Terms excludes or limits any right you have under those laws that cannot lawfully be excluded or limited.
14. Disclaimers and warranties
To the maximum extent permitted by law, and subject to clause 13, the Services and all content are provided on an “as is” and “as available” basis. We do not warrant that the Services will be uninterrupted, error free, secure or free from harmful components, that any content is accurate, current or complete, or that you will achieve any particular operational, agronomic, biological, commercial or financial result. We exclude all warranties, conditions and guarantees not expressly set out in these Terms, to the extent permitted by law.
15. Limitation of liability
15.1 Subject to clause 13, to the maximum extent permitted by law, we and our directors, employees, contractors, partners and licensors are not liable to you for any indirect, special, incidental or consequential loss, or for any loss of profit, revenue, savings, goodwill, data, production, stock or business opportunity, however arising, whether in contract, tort (including negligence), statute or otherwise.
15.2 Subject to clause 13, our total aggregate liability arising out of or in connection with these Terms or the Services is limited to the greater of (a) the total fees you paid us for the Services in the twelve months before the event giving rise to the liability, and (b) AUD 500.
15.3 Our liability is reduced to the extent your acts, omissions or breach contributed to the loss.
16. Indemnity
To the extent permitted by law, you indemnify us and our personnel against any loss, liability, cost or claim (including reasonable legal costs) arising from your breach of these Terms, your Member Content, your use of the Services, your transactions with other users, or your breach of any law or third party rights. We may control the defence of any claim you are indemnifying, and you agree to cooperate.
17. Suspension and termination
17.1 You may stop using the Services and close your account at any time.
17.2 We may suspend, restrict or terminate your access to all or part of the Services on reasonable grounds, including if you breach these Terms, if you are ineligible, if required by law, or to protect the Services or other users. We will give you notice where practical, unless we reasonably consider that urgent action is needed or that the breach is serious.
17.3 On termination, the licences you granted us in respect of Member Content and Your Data continue only as described in these Terms, our Data Policy and our Privacy Policy. Clauses that by their nature should survive termination will survive, including clauses 6, 10, 13, 14, 15, 16 and 19.
18. Changes to these Terms and the Services
We may update these Terms from time to time. If we make material changes, we will give you reasonable notice, for example by posting a notice on the platform or emailing you. Changes take effect from the stated effective date. By continuing to use the Services after that date, you accept the updated Terms. If you do not accept them, you must stop using the Services.
19. Dispute resolution and governing law
19.1 If a dispute arises, the parties will first try to resolve it in good faith. You agree to contact us at info@aquanetica.com with details of the dispute before commencing proceedings, and to allow at least 30 days for the parties to negotiate or, if agreed, to attempt mediation in Melbourne, Victoria.
19.2 These Terms are governed by the laws of Victoria, Australia. You and we submit to the non exclusive jurisdiction of the courts of Victoria and the courts competent to hear appeals from them. This clause does not prevent either party from seeking urgent injunctive relief, and does not affect any right you have to make a complaint to a regulator or to pursue rights under the Australian Consumer Law.
20. General
20.1 Assignment. You may not assign or transfer these Terms without our consent. We may assign or transfer these Terms in connection with a sale, merger or reorganisation.
20.2 Severability. If any provision is found unenforceable, it is limited or severed to the minimum extent necessary, and the rest of the Terms remain in effect.
20.3 No waiver. A failure to enforce a right is not a waiver of it.
20.4 Notices. We may give you notices through the platform, by email, or by posting on the website. You may contact us at info@aquanetica.com.
20.5 Force majeure. We are not liable for any delay or failure caused by events beyond our reasonable control.
20.6 Relationship. Nothing in these Terms creates a partnership, agency, employment or joint venture between you and us.
20.7 Entire agreement. These Terms, together with the policies referred to in them, are the entire agreement between you and us about the Services and supersede prior agreements on that subject. Where a separate signed agreement (such as an Enterprise or supplier agreement) conflicts with these Terms, that agreement prevails for the transaction it covers.
21. Contact
AquaNetica Pty Ltd
Level 4, 114 William Street, Melbourne VIC 3000, Australia
General: info@aquanetica.com
Legal: info@aquanetica.com
